FAQ
Frequently Asked Questions (FAQ)
Rosebay Outlet
1. What is Rosebay Outlet?
Rosebay Outlet is an online store offering a wide range or fashion products, from household essentials to top tier fashion essentials along with accessories, designed to meet your everyday needs and adapt to the seasons. We carefully source items to ensure they are practical, innovative, and of high quality.
2. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed within 2-3 business days and delivered within 7-15 business days. We provide tracking information so you can monitor your order’s progress.
3. Do you offer international shipping?
Yes, we offer worldwide shipping! Please note that shipping times may vary based on your location and international shipping policies.
4. How can I track my order?
Once your order is processed and shipped, we will send you a tracking number via email. You can use this number to track your package directly on our website or through the courier’s tracking service.
5. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and PayPal. Our secure checkout ensures your payment details are protected.
6. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item for a full refund or exchange. Please ensure the item is in its original packaging and unused condition. For more details, check our Returns & Refunds page.
7. My item arrived damaged, what should I do?
We apologize for any inconvenience. Please contact us within 48 hours of receiving your item, and we will arrange a replacement or refund. Be sure to provide photos of the damage to help us process your request quickly.
8. Do you offer discounts or promotions?
Yes! We frequently offer discounts, special deals, and seasonal promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
9. Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placing it. After this window, your order may have already been processed and shipped. Please contact our support team as soon as possible for any changes.
10. How can I contact Rosebay Outlet for further assistance?
If you have any questions or need support, feel free to reach out to us at:
Email: info@rosebayoutlet.com.au
We’re here to help and ensure you have the best shopping experience with Rosebay Outlet!
These FAQs will help your customers find quick answers to common inquiries and improve their overall shopping experience at Rosebay Outlet.
